Dear Dennis,

     It's certainly taken me a while to write this short letter, but I hope it's not to late to thank you for the professional work done on our hardwood floors in April.

     We remodeled a den and breakfast area two years ago that required installation of new flooring to match the existing 40-year-old peg floors.  After the first year, the new floors began to swell and became uneven.  When it was determined after months of monitoring that the change was not caused by excessive moisture under the house or anything owner-caused, you readily accepted responsibility.  Apparently some of the lumber sent for the job was not properly cured.

     The only way to correct the problem was to completely sand the floors, stain, and refinish the entire area!  I dreaded doing that but agreed that things had to be made right not just for us, but for future owners.

     The procedure lasted several days with your son Clint and his friend doing the work with you.  They were pleasant young men to have around and certainly did everything, as you did, to be sure I was happy with the results.

     The floors are beautiful and I appreciate very much your willingness to redo what wasn't your fault.  I'm sorry that it was necessary, but thanks for standing behind the job.

Sincerely,

Franne