General Questions
Why hardwood floors?
Hardwood floors are durable, long lasting and beautiful. The natural colors and patterns found in natural wood create a comfortable and inviting living environment.
 
Is it true that hardwood floors provide a cleaner home environment?
Absolutely. Carpeting attracts and holds many allergenic spores, dust-mites, bacteria, fungi, animal dander and other unhealthy microbes. These disturbing irritants are dispersed every time you vacuum.
 
How long do hardwood floors last?
When properly maintained, hardwood floors can last a lifetime. The average carpet needs to be replaced every 10 to 12 years.
 
What is the most popular hardwood used in flooring?
Red Oak is the most preferred hardwood for use in homes.

Maple is the number one choice for gymnasiums, basketball courts, dance floors and other commercial applications. Maple is harder than oak, and can stand up better in commercial use.
 
   Installation Questions
What is the lead time for scheduling a floor refinishing or installation?
Generally from 1 to 3 weeks out. Contact Us for an exact time.
 
How long does a hardwood floor installation take?
We generally visit your site to give you an accurate time and cost estimate for Hardwood Floor installations.
 
How long does the sanding/finishing process take?
Normally sanding & finishing is a three day process, but allow four in case the finish isn't dry from one day to the next, depending upon weather conditions.
 
How much dust is created by the sanding process?
There will be a fine film in the sanded areas. To keep dust from penetrating other areas of your home, we recommend applying plastic to doorways using 3M blue tape and thin plastic film. The plastic and 3M blue tape is available at your local hardware or home supply store.
 
Can I stay in my home during the floor sanding process?
Yes, however access to the floors will be restricted because of the need for a certain amount of drying time each day.
 
How long does it take for the floor to dry after each surface coat is applied?
A coat of oil base poly takes 8-12 hours to cure a coat of water base poly takes 4-6 hours to dry.
  
What temperature should I keep my home during the finishing process?
68 to 72 degrees Fahrenheit is ideal, if your home is too hot or too cold, it could cause the finish to dry incorrectly and delay the job.
 
When can I move furniture back?
Recommended 24 hours after the final coat is applied (with protective felts under all furniture). Large area rugs need to be kept off the floor for the first 6 days. Use a breathable perforated rubber pad under rugs. We sell protective felts; the perforated rubber carpet pads are available at most carpet stores.
 
Will my floors be shiny?
You have a choice of a satin, semi-gloss or high gloss finish for your floor.
 
Do you move furniture or appliances?
No, due to liability concerns that is an option left to the homeowner.
 
What time will the refinishing crews start each day?
Generally most installations or refinishing jobs are started between 8:30 am & 9:00 am in the morning. Smaller jobs are sometimes started in the afternoon.

The application of polyurethane varies from day to day depending on the finishing crew's route, and will be decided at that time.
 
What are your payment options?
We require 1/2 due on installation and the remainder due upon completion.
  
Do you give estimates?
Yes. We can give you a rough estimate over the phone or depending on the city you live in, we can travel to your site and calculate a free in-home estimate.
 
Do you offer any warranty?
We offer a one year limited warranty on all our floor installations and refinishing jobs.
 
   Cleaning Questions
How do I clean my floors?
Please see our Floor Care page for floor cleaning information.
 

I heard humidity levels need to be controlled for hardwood floors, is that true?
Humidity in your home should be kept at approximately 45%. An extremely dry house during the heating season will cause flooring to shrink, which will create linear cracks between the flooring slats. On the other hand too much humidity will cause the flooring to swell and could cause the boards to cup or crown.

 

My hardwood floors are lackluster, and look like they need a face-lift. Should I attempt to renovate them myself?
We recommend our professional floor refurbishers. We have all the equipment and experience to do the job efficiently and correctly the first time. Plus, we guarantee the results.
 

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